Homeless hostels provide a safe and supportive environment for people experiencing homelessness. The hostel staff plays a crucial role in establishing a positive and therapeutic relationship with the service users, particularly during the night shift when they are likely to face more significant challenges.
The therapeutic relationship developed between night staff and homeless hostel service users is often based on trust, respect, and empathy. Night staff work to create a welcoming and non-judgmental environment where service users feel safe and supported. By listening to their stories, concerns, and experiences, the night staff can gain insight into the unique needs of each service user, which enables them to provide tailored support and care.
Another advantage of being an agency staff member in comparison to permanent night staff is that they typically have fewer administrative duties to attend to, allowing them to focus more on building relationships with service users. Agency staff members are not responsible for the long-term management of the hostel, so they can be more present and attentive to the needs of service users during their shift.
Moreover, agency staff members bring diverse experiences and perspectives to the job, which can enrich the support and care provided to service users. They often have experience working in different settings and can use their skills and knowledge to provide new and innovative approaches to care.
The agency staff’s flexibility in terms of their work schedule also enables them to provide continuity of care to service users, even if they cannot work regular shifts. This can be particularly beneficial in developing trust and rapport with service users, as they are more likely to see a familiar face.
In conclusion, the therapeutic relationship developed between night staff and homeless hostel service users is crucial in providing a supportive and safe environment. The benefits of being an agency staff member in a homeless hostel include flexibility, the ability to focus on building relationships with service users, and diverse perspectives that can enrich the care provided to service users. Through these relationships, night staff can provide a safe and supportive environment, which can be the foundation for the service users to make positive changes in their lives.