Homeless Hostel & Supported Housing Staff in London

HHS Group is a specialist staffing provider supporting homeless hostels, supported accommodation and emergency shelters across London and the wider South East. Our registered head office is based here at 20-22 Wenlock Road, and our night concierges, support workers, security personnel and facilities staff are deployed to sites for local authorities, housing associations and homelessness charities operating in the capital.

Staffing services in London

Most London sites use our fully outsourced Contract Cover service, where we take complete responsibility for day and night staffing and resolve cancellations internally. For short-notice or one-off shifts, our reactive Agency Cover service supplies vetted staff to fill specific gaps, with no ongoing commitment.

• Night Concierges — access control, key holding, visitor sign-in and overnight monitoring
• Night Support Workers — resident welfare checks, safeguarding and de-escalation support
• Hostel Security — SIA-licensed, trauma-informed security guards
• Floating Support Workers — mobile support across multiple sites, with tenancy sustainment casework
• Facilities Services — CCTV, gate maintenance, deep cleans and sharps removal

Every member of staff is Child and Adult Enhanced DBS-checked, right-to-work verified and trained to CPD-accredited standards. Not sure which combination fits your site? Use our staffing options guide, see the detail behind our vetting, training and safeguarding standards, or check our Procurement FAQ for contract, insurance and GDPR detail.

See why hostel and supported housing providers choose HHS Group, or who we support for the organisations we already work with. References and case studies are available on request — contact us to discuss your requirements.

We also have offices in Cardiff, Gloucestershire, Manchester and Edinburgh. Contact HHS Group to discuss cover for your London site.

Email: ops@homelesshostelstaff.co.uk