Homeless Hostels Support Workers, Concierges and Security

Night Concierges

HHS Group provides reliable and professional support services to homeless hostels with our team of Night Concierges, Support Workers, and Security Guards. Our Night staff undergo bespoke training that matches the unique demands of each project and client group, ensuring they are well-equipped to provide exceptional service.

Our comprehensive staff training package covers a wide range of topics, including health and safety, customer service, and crisis management. To provide a tailored solution, we conduct a free initial consultation with each of our clients to identify project-specific training that runs alongside our comprehensive training package.

We understand the importance of providing quality staffing solutions to homeless hostels and are committed to delivering the best possible service. Choose HHS Group for reliable, professional, and comprehensive support services.

Night Concierge Staff Screening and Training

Our Night Concierge staff are carefully selected and undergo rigorous background checks including Enhanced DBS to ensure that they’re of the highest caliber. They’re trained to provide a warm, friendly, and professional service to residents, and are equipped with the necessary skills and experience to respond to any situation that may arise. Our staff training for Night Concierges, Support workers and Security staff includes courses on:-

Homeless Hostels Support Workers, Concierges, Security
  • Conflict management
  • Safeguarding for Night Staff
  • Emotional intelligence
  • Developing resilience
  • Data protection
  • Social media
  • Equality and diversity
  • Fire safety awareness
  • First aid for Night Staff
  • Mental health awareness
  • Lone working for Night Concierges
  • Evidence based documentation
  • Sharpe’s injuries.
  • Bribery act
  • Modern slavery
  • Prevent and Radicalisation
  • Working safely and securely
  • DSE awareness
  • Hazard identification and risk control
  • Sleep deprivation
  • GDPR
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