0207 870 1221
OUR TRACK RECORD
GET STARTED
What Do You Need?
Tell us what you’re looking for and we’ll point you to the right place.
Ongoing Outsourced Cover
Fully outsourced day and night staffing, with the rota and cover management handled for you.
Short-Notice or One-Off Cover
Reactive staffing for specific shifts, gaps and emergency cover, with no ongoing commitment.
A Specific Role
Browse night concierges, support workers, security guards and floating support workers individually.
Not Sure Yet
Use our short guide to work out which cover model and role fits your site.
WHO WE ARE
What We Do
Specifically, HHS Group is a specialist, vetted staffing provider supporting homeless hostels, supported accommodation, and emergency shelters across England, Scotland, and Wales. We supply trained night and day concierges, support worker staff, security personnel, and emergency outreach workers. Each member of our team understands the unique demands of working in vulnerable and high-pressure environments.
Every member of our team is fully vetted, DBS-checked, and trained to CPD-accredited standards. As a result, hostel managers and local authorities can be confident that their premises, residents, and staff are properly supported. In most cases, our clients use our fully outsourced Contract Cover service, where we take complete responsibility for a site’s day and night staffing. For short-notice or one-off shifts, our Agency Cover service supplies vetted staff reactively.
As a Real Living Wage employer, we’re committed to treating our staff fairly — because well-supported workers provide better care for the people who need it most. HHS Group has been trading since March 2023.
WHAT WE OFFER
Our Services
Vetted, trained staff across every role a hostel or supported housing site needs — available through fully outsourced Contract Cover or reactive Agency Cover.
Contract Cover
Fully outsourced day and night staffing. We manage the rota and resolve cancellations internally.
Agency Cover
Reactive, short-notice staffing for specific shifts and emergency gaps, with no ongoing commitment.
Night Concierges
Access control, key holding, visitor sign-in and overnight monitoring from trained, DBS-checked staff.
Night Support Workers
Resident welfare checks, safeguarding, and de-escalation support from staff trained in casework.
Security Guards
SIA-licensed, trauma-informed security for handling anti-social behaviour and keeping sites safe.
Floating Support Workers
Mobile support across multiple sites, with tenancy sustainment support and casework built in.
Facilities Services
CCTV, gate maintenance, deep cleans, and sharps removal alongside our staffing services.
See our full services page for more detail, or use our staffing options guide if you’re not sure which one fits your site.
THE PROCESS
How It Works
Getting cover in place is a straightforward, three-step process.
Enquire
Tell us about your site — the roles you need, the shift pattern, and whether it’s ongoing cover or a one-off gap. Contact us directly by phone, WhatsApp or email.
We match and vet staff
First, we put together a quote and match Enhanced DBS-checked, trained staff to your site, with a site-specific induction before their first shift. See our vetting, training & safeguarding standard.
Deployment
Finally, your staff are deployed to site, with cover managed on an ongoing basis (Contract Cover) or arranged per shift (Agency Cover), backed by our control room.
THE DIFFERENCE
Why Choose HHS Group
Staff who are properly vetted and site-inducted, a named point of contact instead of a call centre, and a control room that flags issues before they become a problem for your site. In short, that’s what sets us apart from a generic staffing agency. Read the full comparison on our Why Choose HHS Group page.
PROOF, NOT PROMISES
See the Evidence, Not Just the Claims
Rather than ask you to take our word for it, here’s where to check the detail behind what we do.
Who We Support
See the housing providers and councils we already work with. References and case studies are available on request.
Vetting, Training & Safeguarding
The detail behind every DBS check, right-to-work verification and training standard we apply.
Which Staffing Option Do I Need?
A short guide to help you decide between cover models and roles before you enquire.
Procurement FAQ
Contract terms, insurance, GDPR and vetting detail for procurement officers and commissioners.
COMMON QUESTIONS
Frequently Asked Questions
What services does HHS Group provide?
We supply night concierges, night support workers, security guards, floating support workers, and facilities services to homeless hostels and supported housing schemes, available through fully outsourced Contract Cover or reactive Agency Cover.
What areas do you cover?
We cover England, Scotland, and Wales, with an established presence in London, Manchester, Gloucestershire, and Cardiff, alongside Bristol, Oxford, Swindon, Bath, Stroud, and Cheltenham.
How are staff vetted before deployment?
Every member of staff we place undergoes Enhanced DBS checks and right-to-work verification before starting on site, alongside CPD-accredited training built around safeguarding, professional boundaries, and de-escalation for supported housing environments. Security staff are additionally SIA-licensed. See our full Vetting, Training & Safeguarding page for the detail.
How do I get a quote?
Contact us with your site’s cover requirements, and we’ll put together a quote tailored to your service. There’s no charge or obligation to get a quote.
Not sure which service you need?
Use our staffing options guide to work through the decision, or contact us directly and we’ll recommend the right combination of cover model and role for your site.
Can I see references or case studies?
References and case studies from our existing local authority and housing association clients are available on request. See who we support for the organisations we already work with, and get in touch to request references as part of your due diligence.
GET IN TOUCH
Ready to talk to us?
Get in touch and we’ll come back to you with a tailored quote.
