For most of our clients, staffing isn’t something they want to think about day to day. They simply want it handled. Our Contract Cover service is exactly that: fully managed, outsourced staffing. HHS Group takes complete responsibility for a site’s day and night cover. This includes the planned rota, holiday cover, and sickness cover, so hostel and supported housing managers don’t have to worry.
What Contract Cover Means
Once a site is on Contract Cover, every shift — day or night — is our responsibility. We build the rota and manage the team. If a member of staff is unable to work a shift, we resolve it internally without involving the client. You never need to chase or arrange anything — your site is covered every time.
This is the service the majority of our clients rely on. It removes the administrative burden of staffing entirely. There’s no last-minute scrambling to fill a gap, no direct management of individual staff members, and no uncertainty about shift cover.
Day and Night Cover
Contract Cover isn’t limited to night shifts. We provide day and night concierge, support worker, and security cover, tailored to what a site actually needs. This could mean continuous 24/7 presence or specific shift patterns across the week.
How We Manage It
Our on-call system tracks attendance and flags any issues to our control room in real time. As a result, we identify and resolve cover gaps before they become a problem for your site. We fully vet, DBS-check, and train all Contract Cover staff to CPD-accredited standards. We also build role-specific training around the demands of supported housing environments.
Looking for a managed contract staffing solution for your hostel or supported housing project? Contact us to discuss your site’s cover requirements.
Frequently asked questions
How is Contract Cover different from Agency Cover?
Contract Cover is our fully outsourced model, where HHS Group takes ongoing responsibility for a site’s entire rota. Agency Cover is reactive, supplying vetted staff for specific shifts or short-notice gaps without an ongoing commitment.
Can I start with Agency Cover and move to Contract Cover later?
Yes — many clients begin with reactive Agency Cover to fill immediate gaps. They then move to Contract Cover once they want us to manage the rota on an ongoing basis.
Read why hostel managers choose HHS Group, or see who we support.