Looking for a DBS checked support workers agency for a hostel, supported housing scheme, or local authority setting? Here’s exactly how HHS Group vets, trains, and safeguards every member of staff before they’re deployed on site.
Vetting, Training & Safeguarding
Every member of staff HHS Group places works with vulnerable adults, often unsupervised, overnight, in a hostel, supported housing scheme, or local authority setting. Housing providers and councils need to know exactly what stands behind that person before they’re on site. This page sets out how we vet, train, and hold our staff to a safeguarding standard, and where you can find the detail behind it.
Vetting That Goes Deep: What a DBS Checked Support Workers Agency Delivers
Every member of staff we place undergoes Enhanced DBS checks and right-to-work verification before they set foot on site. This applies whether we supply someone through Contract Cover or reactive Agency Cover. There’s no drop in vetting standard for short-notice bookings. Security personnel also hold a valid SIA licence, verified before deployment.
As a DBS checked support workers agency, vetting is overseen by a named member of our team for every applicant, not handled as a one-off admin step. Our Applicant Vetting Privacy Notice sets out the full detail of what we collect, why, and how long we retain it. It covers identity verification, right-to-work checks, SIA licence verification, and DBS certificate checks (Standard or Enhanced, depending on role).
Training Built for Supported Housing, Not Generic Customer Service
Our CPD-accredited training is built specifically around the demands of working in supported housing: safeguarding, professional boundaries, and de-escalation, not generic customer service content. Every member of staff also completes a site-specific induction before their first shift. That way, they understand your residents, your risk assessments, and your escalation procedures from day one.
For staff covering more than one location, such as our Floating Support Workers, that site-specific induction happens for every site on their rota, not just once.
Safeguarding as an Ongoing Standard
Safeguarding isn’t treated as a box ticked at induction and forgotten. A named Service Delivery Manager oversees vetting and training for every team member, organising training delivered online, face-to-face, and on-site. The Managing Director sets the standards for vetting, training, and service quality that the wider team follows — read more about our leadership team on our About Us page. Our on-call control room tracks attendance in real time and flags issues early, so we pick up cover gaps and concerns quickly rather than waiting until the next shift handover.
The Same Standard Across Every Service We Provide
This vetting, training, and induction standard applies across our full range of roles — Night Concierges, Night Support Workers, Security Guards, and Floating Support Workers. It applies whether we supply staff through fully outsourced Contract Cover or reactive Agency Cover. See our full range of staffing services for details of each role.
Want to see how this fits into the wider case for working with us? Or want references and case studies from the housing providers and councils we already support? Read why hostel managers choose HHS Group or see who we support — references and case studies are available on request.
Have a specific vetting or safeguarding question for a live procurement or contract review? Or want to check what makes us a DBS checked support workers agency you can rely on? Get in touch and we’ll answer it directly. Our approach follows the safer recruitment principles set out by the Disclosure and Barring Service.
Frequently Asked Questions
What checks does every member of staff undergo before deployment?
Every member of staff we place undergoes Enhanced DBS checks and right-to-work verification before they set foot on site. They also complete CPD-accredited training in safeguarding, professional boundaries, and de-escalation for supported housing. Security personnel also hold a valid, verified SIA licence.
Does vetting differ between Agency Cover and Contract Cover staff?
No. Reactive Agency Cover staff undergo the same vetting as fully outsourced Contract Cover staff — Enhanced DBS checks, right-to-work verification, and role-specific training. There’s no drop in vetting standard for short-notice bookings.
Do staff get induction specific to our site, or just general training?
Both. Alongside the core CPD-accredited training package, every member of staff completes a site-specific induction before their first shift. This covers your building, your residents, your risk assessments, and your escalation procedures. Staff covering multiple locations receive this induction for every site on their rota.