When anti-social behaviour, repeated incidents or complaints from neighbours mean a hostel needs enforcement-trained security rather than a concierge or support worker, HHS Group supplies SIA-licensed Security Guards. Our guards handle a different scope of work to our Night Concierges: where a concierge manages access and building presence, our security staff are trained specifically to prevent, de-escalate and respond to anti-social behaviour and security incidents.
When hostels use Security Guard cover
Security cover suits sites dealing with anti-social behaviour, repeated incidents, complaints from local residents, or a genuine need for a visible enforcement presence — static at one location or floating across several. We provide guards through fully outsourced Contract Cover for ongoing sites, or reactively through Agency Cover when an urgent rota gap or a sudden rise in incidents needs cover fast.
At HHS Group, we prioritise the safety and security of homeless hostel residents by providing static and floating security services. Our security staff are specifically trained to handle anti-social behaviour (ASB), equipped with the skills and knowledge needed to address issues and reduce the likelihood of repeat incidents.
What our Security Guards do
- Provide static or floating security cover, patrolling and monitoring the site
- Manage anti-social behaviour and de-escalate conflict using a trauma-informed, Psychologically Informed Environment (PIE) approach
- Complete detailed incident reports and escalate safeguarding concerns appropriately
- Monitor access points and support the wider team on CCTV and alarm response, working alongside our facilities services where CCTV and gate maintenance are in place
- Operate within clear role boundaries, supervised and supported by our control room
Vetting, licensing and site-specific induction
Every guard is SIA-licensed and Enhanced DBS checked before deployment, and completes a site-specific induction so they understand your building, your residents and your incident procedures before their first shift. Alongside SIA-mandated training, our security personnel complete bespoke training in conflict resolution and safeguarding, tailored to the specific needs of each project.
Frequently asked questions
How is a Security Guard different from a Night Concierge?
Security guards are SIA-licensed and trained specifically to manage anti-social behaviour and security incidents. A Night Concierge manages access control and building presence day to day. Some sites need both.
Can you provide urgent security cover for a rota gap?
Yes — our Agency Cover service supplies vetted, SIA-licensed guards reactively, alongside fully outsourced Contract Cover for ongoing static or floating security.
Are your guards checked and inducted before they start?
Every guard is SIA-licensed, Enhanced DBS checked, and receives a site-specific induction covering your building, your residents and your procedures before their first shift.
If you’re experiencing issues with ASB, receiving complaints from local residents and neighbours, or simply looking to provide a safe and secure environment for your residents, contact us today for a free consultation, read why hostel managers choose HHS Group, or see who we support. We have offices in London, Cardiff, Gloucester and Manchester.
