Why Choose HHS Group?
There’s no shortage of staffing agencies. Here’s what actually sets us apart when it comes to supporting homeless hostels and supported housing projects.
A Control Room for Existing Clients
Once you’re a client, our control room is available around the clock for existing staff and clients — so if something needs resolving outside office hours, there’s always someone to speak to. Our on-call system tracks attendance in real time and flags issues before they become a problem for your site.
Vetting That Actually Goes Deep
Every member of staff we place undergoes Enhanced DBS checks and right-to-work verification before they set foot on site. Training is CPD-accredited and built specifically around the demands of working in supported housing — safeguarding, professional boundaries, and de-escalation, not generic customer service training repurposed for a different sector.
A Named Point of Contact, Not a Call Centre
Shift cover requests go directly to Shah Razzaq, our Accounts and Operations lead — not a queue. Service reviews and complaint response are handled by Anna Beasor, our Service Delivery Manager. You’re dealing with named people who know your account, not a rotating helpdesk.
Fair Pay for Our Staff
We’re a Real Living Wage employer. Staff who are paid fairly and treated well provide better, more consistent care — which is ultimately what your residents and your local authority partners are relying on us to deliver.
UK-Wide, With Local Knowledge
We cover England, Scotland, and Wales, with an established presence in London, Manchester, Gloucestershire, and Cardiff, alongside Bristol, Oxford, Swindon, Bath, Stroud, and Cheltenham. That combination of national reach and local knowledge means we can resource a project quickly, wherever it is.
Ready to see the difference for yourself? Get in touch and we’ll put together a quote based on your site’s specific cover requirements.
