Why Choose HHS Group for Homeless Hostel Staffing

HHS Group is a UK staffing provider supplying Child and Adult Enhanced DBS-checked Night Concierges, Waking Night Support Workers, SIA-licensed Security Guards and Floating Support Workers to homeless hostels and supported housing across England, Scotland and Wales.

Why Choose HHS Group?

There’s no shortage of staffing agencies. Here’s what actually sets us apart when it comes to supporting homeless hostels and supported housing projects.

HHS Group vs a Generic Staffing Agency

“Staffing agency” covers a wide range of providers, and standards vary a lot across the sector. The table below sets out what to expect from HHS Group specifically — not a claim about any named competitor, but a general picture of where generic agency staffing commonly falls short in supported housing.

A Head-to-Head Staffing Agency Comparison

What to expect	With HHS Group	Common with generic agency staffing
Staff continuity	Site-inducted staff who know your building, residents, and risk assessments — not a different face every shift	A rotating pool with no guarantee of the same person twice, and no site-specific induction
Vetting depth	Child and Adult Enhanced DBS checks and right-to-work verification before anyone sets foot on site, plus SIA licence verification for security roles — the same standard whether it’s a one-off shift or an ongoing contract	Vetting standards not always published, and sometimes lighter for short-notice or one-off bookings
Training	CPD-accredited training built specifically for supported housing — safeguarding, professional boundaries, and de-escalation — plus a site-specific induction before the first shift	Generic customer-service style training with no supported-housing focus
Response and escalation	A control room available around the clock for existing clients, tracking attendance in real time and flagging issues before they become a problem for your site	Office-hours support only, with issues surfacing at the next shift handover rather than as they happen
Account management	A named Accounts and Operations lead for shift cover requests, and a named Service Delivery Manager for service reviews and complaints	A shared inbox or call centre queue, with no consistent named contact
Local coverage	National reach across England, Scotland, and Wales, backed by an established presence in specific regions — so cover is resourced by people who know the area	National coverage advertised, but delivered through unfamiliar or subcontracted local staff
Reactive vs ongoing cover	The same vetting and training standard whether you use reactive Agency Cover or fully outsourced Contract Cover	Quality that can vary between short-notice bookings and contracted staff

What This Comparison Means for Your Site

None of this is about scoring points off other providers — it’s about being specific rather than vague when you’re comparing options. For the detail behind every vetting and training claim above, see our full Vetting, Training & Safeguarding page. If you’re weighing up reactive cover against a fully outsourced contract, our staffing options guide walks through the decision. And if you’d like to hear directly from housing providers and councils we already work with, references and case studies are available on request — see who we support.

A Control Room for Existing Clients

Once you’re a client, our control room is available around the clock for existing staff and clients — so if something needs resolving outside office hours, there’s always someone to speak to. Our on-call system tracks attendance in real time and flags issues before they become a problem for your site.

Vetting That Actually Goes Deep

Every member of staff we place undergoes Child and Adult Enhanced DBS checks and right-to-work verification before they set foot on site. Training is CPD-accredited and built specifically around the demands of working in supported housing — safeguarding, professional boundaries, and de-escalation, not generic customer service training repurposed for a different sector. See our full Vetting, Training & Safeguarding page for the detail behind every check.

A Named Point of Contact, Not a Call Centre

Shift cover requests go directly to Shah Razzaq, our Accounts and Operations lead — not a queue. Service reviews and complaint response are handled by Anna Beasor, our Service Delivery Manager. You’re dealing with named people who know your account, not a rotating helpdesk.

Fair Pay for Our Staff

We’re a Real Living Wage employer. Staff who are paid fairly and treated well provide better, more consistent care — which is ultimately what your residents and your local authority partners are relying on us to deliver.

UK-Wide, With Local Knowledge

We cover England, Scotland, and Wales, with an established presence in London, Manchester, Gloucestershire, and Cardiff, alongside Bristol, Oxford, Swindon, Bath, Stroud, and Cheltenham. That combination of national reach and local knowledge means we can resource a project quickly, wherever it is.

Our staffing services cover night concierges, night support workers, security guards and floating support workers, available through fully outsourced Contract Cover or reactive Agency Cover. See who we support for examples of the organisations we work with. Not sure which service is right for your site? Use our staffing options guide to compare them.

Ready to see the difference for yourself? Get in touch and we’ll put together a quote based on your site’s specific cover requirements. If you’re running a formal tender or due diligence process, see our Procurement FAQ for answers on contract terms, insurance, vetting, and GDPR.

What Clients Say

Here’s what some of the organisations we work with have to say.

★★★★★

“HHS Group is a fantastic organisation that provides essential support to homeless hostels. Their professional staff are highly skilled and experienced, and they go above and beyond to help people. I have seen firsthand the positive impact that HHS Group has on the lives of homeless people. Their staff provide a wide range of services, including case management, housing support, and mental health guidance. They also help people to access other essential services, such as healthcare and education. I highly recommend HHS Group to anyone who is looking for a professional and supportive workforce to help staff your housing projects!”

Verified Google Review

“Since taking over two hostel sites in the Blackburn area, HHS has been an invaluable partner in getting the right staffing levels in place. Whether cover is needed at short notice or planned in advance, their response has consistently been fast and effective, and every member of staff supplied has been well trained and highly professional.”

Service Manager, Homeless Hostel — Blackburn

“We’ve worked with HHS for over three years, using them both for urgent short-term cover during challenging situations and as our regular night concierge service. They’re extremely reliable — if a shift can’t be covered due to sickness, it’s sorted immediately, and we’re always kept informed. Staff training is thorough, with regular checks to keep standards high, and the level of customer service has stood out compared to other providers we’ve used.”

Deputy Manager, Supported Accommodation — Bristol

“The HHS team supporting us go above and beyond — reliably covering their regular shifts, stepping up for extra cover when it’s needed, and getting involved in our wider community activities too. They’ve become a genuine part of the team.”

Service Manager, Homeless Charity — Essex

“Staff supplied for this role have been proactive and reliable — getting on with what’s needed without having to be asked, and always attentive during their shifts.”

Scheme Manager, Supported Accommodation — Manchester

“HHS Group has been a reliable partner for us, providing emergency cover across two of our supported accommodation sites in Bristol. They respond quickly when we need them and we know we can count on them.”

Registered Manager, Supported Accommodation — Bristol

“HHS staff have become a genuine, trusted part of our team — not just cover, but a familiar, caring presence our guests know and rely on. They build real relationships and consistently go beyond what’s asked of them.”

Founder & Shelter Manager, Homeless Shelter — Essex

“HHS has provided reliable night concierge cover across our sites since 2023. Where round-the-clock staffing is essential for vulnerable residents, HHS has consistently responded quickly and gone out of their way to resolve issues.”

Head of Housing, Supported Housing Provider — Kent

Frequently Asked Questions

What vetting do HHS Group staff undergo?

Every member of staff we place undergoes Child and Adult Enhanced DBS checks and right-to-work verification before starting on site, alongside CPD-accredited training built around safeguarding, professional boundaries, and de-escalation for supported housing environments.

Who do I contact once we’re a client?

Shift cover requests go directly to a named Accounts and Operations lead, and service reviews or complaints are handled by a named Service Delivery Manager — not a call centre or rotating helpdesk. Our control room is also available around the clock for existing clients.

Which areas does HHS Group cover?

We cover England, Scotland, and Wales, with an established presence in London, Manchester, Gloucestershire, Cardiff, Bristol, Oxford, Swindon, Bath, Stroud, and Cheltenham.

Homeless Hostels Night Concierges, Support Staff, Security — Homeless Hostel Services