Temporary & Agency Staff for Supported Housing in Cardiff

HHS Group has an office in Cardiff, at International House, 10 Churchill Way, CF10 2HE. As a result, our Agency Cover service in South Wales draws on a pool of vetted, locally based staff for homeless hostels, supported housing and emergency accommodation. We supply temporary and agency staff — night concierges, waking night support workers, security guards and additional shift cover. In particular, we support local authorities, housing associations and homelessness charities across Cardiff and South Wales. Agency Cover is our reactive service: a vetted member of staff for a single shift, sickness cover or an unexpected rota gap. This comes with no ongoing commitment required. However, for sites that need staffing taken on as an ongoing, fully outsourced service instead, see our Contract Cover page.

Agency Cover across Cardiff and South Wales

Agency Cover supplies temporary, vetted staff to homeless hostels and supported housing schemes on a shift-by-shift basis. In particular, this includes night concierges providing building access control and overnight site presence, waking night support workers focused on resident welfare and safeguarding observation, and security guards for site security needs. In addition, it is designed for short-notice gaps, planned leave, sickness absence and one-off shifts, without a minimum term or an ongoing contract.

We cover sites across Cardiff and South Wales for hostel managers and housing providers. For office and contact details for the region, see our Cardiff office page.

Vetting, training and site-specific induction

Every member of staff we deploy in Cardiff and South Wales is Child and Adult Enhanced DBS checked and right-to-work verified. Before their first shift, each person completes a site-specific induction, alongside our full training package covering conflict management, safeguarding, fire safety and lone working. See the complete detail on our national Agency Cover page and our vetting, training and safeguarding standards.

Welsh Government estimated that 46 people were sleeping rough in the Cardiff local-authority area on 30 April 2026, based on local intelligence rather than a one-night count. No complete official register of Cardiff’s homeless hostels or shelters was found, but at least three current accommodation services could be verified; people needing help can contact Cardiff Council Housing Options on 029 2057 0750 or 029 2087 3141 out of hours. It’s part of the local context our vetted concierges, support workers, security guards and agency staff bring to shifts across Cardiff and South Wales.

Frequently asked questions

Do you provide Agency Cover staff across all of Cardiff and South Wales?
Yes — with our office based in Cardiff, we supply temporary and agency staff to homeless hostels and supported housing schemes. In particular, we cover sites across Cardiff and South Wales. Contact us with your site details and we’ll confirm availability.

How does Agency Cover differ from Contract Cover in Cardiff?
Agency Cover is our reactive service. It supplies a vetted member of staff for a single shift, sickness cover or an unplanned rota gap, with no ongoing commitment. Contract Cover is our fully outsourced service, where we take complete responsibility for staffing on an ongoing basis.

Can you provide emergency or SWEP cover in Cardiff?
Yes — our Agency Cover service supplies vetted staff to Cardiff and South Wales sites at short notice. This includes SWEP activations and emergency winter night shelter provision.

Looking for temporary or agency staff in Cardiff? Contact us today, see our Cardiff office details, or read why hostel managers choose HHS Group.