HHS Group’s Gloucestershire office is based at 1 Alvin St, Gloucester GL1 3EJ. This means our Agency Cover for supported housing providers across the county draws on a genuinely local base of vetted staff. We supply Agency Cover staff — night concierges, waking night support workers and security guards — to homeless hostels and supported housing providers across Gloucestershire. In addition, we work with local authorities, housing associations and homelessness charities. Agency Cover is our reactive service for a one-off shift, sickness cover or an unexpected rota gap, with no ongoing commitment. However, for providers who want a fully outsourced staffing model on an ongoing basis, see our national Contract Cover page.
Key Takeaways
- HHS Group’s Agency Cover, run from a local Gloucester office (1 Alvin St, GL1 3EJ), supplies night concierges, waking night support workers and security guards to hostels and supported housing across Gloucestershire and the wider South West and South Central region.
- Agency Cover is reactive, covering a one-off shift, sickness absence or unplanned rota gap with no ongoing commitment, unlike the fully outsourced Contract Cover service.
- Every member of staff deployed through Agency Cover is Child and Adult Enhanced DBS checked and right-to-work verified, and completes a site-specific induction before their first shift.
- Staff receive CPD-accredited training covering conflict management, safeguarding, fire safety and lone working.
- Agency Cover can supply short-notice staff during SWEP activations and emergency winter night shelter provision.
Agency Cover across Gloucestershire
From our Gloucester office we cover homeless hostels and supported housing sites across Gloucestershire and the surrounding South West and South Central region. This includes Bristol, Oxford, Swindon, Bath, Stroud and Cheltenham. For area-level detail on the sites we serve nearby, see our pages for Bristol, Oxford and Bath.
Vetting, training and site-specific induction
Every member of staff we deploy through Agency Cover in Gloucestershire is Child and Adult Enhanced DBS checked and right-to-work verified, and completes a site-specific induction before their first shift. In addition, they complete our full CPD-accredited training package covering conflict management, safeguarding, fire safety and lone working. See the complete detail on our national Agency Cover page and our vetting, training and safeguarding standards.
Official autumn 2025 figures totalled an estimated 46 people sleeping rough on a single night across Gloucestershire’s six districts, a transparent sum of the six MHCLG district returns rather than a count of everyone experiencing homelessness. No complete current public register of Gloucestershire hostels and shelters was found, although current official and provider pages verify supported-accommodation pathways and named services in Gloucester and Cheltenham. It’s useful context for hostel and scheme managers arranging short-notice Agency Cover locally.
Frequently asked questions
Do you provide Agency Cover staff across Gloucestershire?
Yes — as our office is based in Gloucester, we cover sites across Gloucestershire and the surrounding South West and South Central region, including Bristol, Oxford, Swindon, Bath, Stroud and Cheltenham. Contact us with your site details and we’ll confirm availability.
What’s the difference between Agency Cover and Contract Cover in Gloucestershire?
Agency Cover supplies vetted staff reactively for a one-off shift, sickness cover or rota gap, with no ongoing commitment. Contract Cover is our fully outsourced service, where we take complete responsibility for staffing on an ongoing basis. Many Gloucestershire providers use Contract Cover for day-to-day staffing and keep Agency Cover in reserve for gaps.
Can you provide emergency or SWEP cover in Gloucestershire?
Yes — our Agency Cover service supplies vetted staff to Gloucestershire sites at short notice, including Severe Weather Emergency Protocol (SWEP) activations and emergency winter night shelter provision.
Looking for Agency Cover in Gloucestershire? Contact us today, see our Gloucestershire office details, or read why hostel managers choose HHS Group.

