Temporary & Agency Staff for Supported Housing in London

HHS Group’s registered head office sits in London, at 20-22 Wenlock Road, N1 7GU. This means our Agency Cover in the capital draws on the largest concentration of vetted, London-based concierges, support workers and security staff in our pool. A London site might need a shift covered quickly — a single night, a short-term gap, or emergency same-day cover when a rota falls through. This is a supported housing staffing agency service built for exactly that.

When London sites use Agency Cover

Agency Cover is reactive by design. London clients contact us with a specific shift or short-term gap to fill — a staff member off sick, an unexpected vacancy, or a short-notice cover request. We then deploy a fully vetted concierge, support worker, or security professional to cover it, with no ongoing commitment.

We cover sites right across the capital. For borough-level detail on the areas we serve, see our pages for North London, East London and South East London. We also cover South West London and West London.

SWEP & emergency winter shelter cover in London

Agency Cover is also how we support London local authorities and hostel providers activating a Severe Weather Emergency Protocol (SWEP). It also covers opening emergency winter night shelter provision at short notice. We deploy vetted concierges and support workers from the same staff pool, without the lead time a fully outsourced contract would normally need.

Vetting and compliance

Every member of staff we supply through Agency Cover in London undergoes the same vetting as our Contract Cover staff. This includes Child and Adult Enhanced DBS checks, right-to-work verification, and role-specific training. See the complete detail on our national Agency Cover page and our vetting, training and safeguarding standards.

The GLA’s CHAIN system recorded 12,938 people seen rough sleeping by commissioned outreach teams across London in 2025/26; this is a year-long outreach measure, not a single-night count or a measure of every form of homelessness. No complete current public register of all London hostels and shelters was found, although current official and provider sources verify multiple pan-London and specialist emergency-accommodation services. It’s useful context for hostel and scheme managers arranging short-notice Agency Cover locally.

Frequently asked questions

Do you provide temporary hostel staff across all London boroughs?
Yes — as our head office is based in London, we cover sites across North, East, South East, South West and West London. Contact us with your borough and shift details and we’ll confirm availability.

What’s the difference between Agency Cover and Contract Cover in London?
Agency Cover is reactive — you request cover for a specific shift or short-term gap as and when you need it, with no ongoing commitment. Contract Cover is a fully outsourced solution. We take complete responsibility for a London site’s day and night staffing on an ongoing basis.

Can you provide staff for SWEP or emergency winter shelters in London?
Yes — we supply vetted concierges and support workers to cover emergency winter accommodation and SWEP activations across London at short notice.

Need a supported housing staffing agency in London you can call on at short notice? Contact us, see our London office details, or read why hostel managers choose HHS Group.