0207 870 1221
HHS Group supplies vetted Night Concierges to homeless hostels, supported accommodation and emergency shelters across Cambridge and the surrounding Cambridgeshire area, including Ely, Newmarket, Royston and Sawston, working with local authorities, housing associations and homelessness charities.
Key Takeaways
- HHS Group supplies vetted Night Concierges to hostels and supported accommodation across Cambridge and Cambridgeshire, including Ely, Newmarket, Royston and Sawston.
- Every Night Concierge is Child and Adult Enhanced DBS checked and completes a site-specific induction, alongside training in conflict management, safeguarding, fire safety and lone working.
- Cambridge sites can use our outsourced Contract Cover for ongoing concierge staffing or our reactive Agency Cover for one-off shifts and unplanned rota gaps.
- Agency Cover can supply short-notice concierge cover during SWEP activations and emergency winter night shelter provision.
Night Concierge cover across Cambridge
A Night Concierge provides overnight building presence and access control — checking who comes and goes, holding keys, monitoring entry points and CCTV, and being the calm first point of contact if something happens after hours. This is distinct from our Night Support Workers, who focus on resident welfare and casework rather than access control; many Cambridge sites run both roles side by side.
We cover hostels and supported housing schemes across Cambridge and the wider Cambridgeshire area, including Ely, Newmarket, Royston and Sawston. See our Cambridge area page for the full range of roles we supply locally.
Contract Cover and Agency Cover in Cambridge
Some Cambridge sites use our fully outsourced Contract Cover service, where we take complete responsibility for concierge staffing on an ongoing basis. For a one-off shift, sickness cover or an unexpected rota gap, our reactive Agency Cover service supplies a vetted concierge with no ongoing commitment — including short-notice cover when a Severe Weather Emergency Protocol (SWEP) is activated or an emergency winter night shelter opens locally.
Vetting, training and site-specific induction
Every Night Concierge we deploy in Cambridge is Child and Adult Enhanced DBS checked and completes a site-specific induction before their first shift, alongside our full training package covering conflict management, safeguarding, fire safety and lone working. See the complete detail on our national Night Concierge page and our vetting, training and safeguarding standards.
Official data shows that 157 households were in temporary accommodation in the Cambridge local-authority district on 31 March 2026. No authoritative complete hostel register was found, although at least one current emergency-accommodation service is verified in the city: Jimmy’s 24/7 centre on East Road, which has 20 bedrooms. Night Concierges we place locally build this kind of context into overnight access control and knowing when to escalate an incident.
Frequently asked questions
Do you cover Night Concierge staff across Cambridge?
Yes — we supply vetted Night Concierges to hostels and supported housing across Cambridge and the surrounding area, including Ely, Newmarket, Royston and Sawston. Contact us with your site details and we’ll confirm availability.
How is a Night Concierge different from a Night Support Worker?
A concierge focuses on building access, key holding and site presence. A Night Support Worker focuses on resident welfare, safeguarding observation and casework. Many Cambridge sites use both.
Can you provide emergency or SWEP concierge cover in Cambridge?
Yes — our Agency Cover service supplies vetted concierges to Cambridge sites at short notice, including SWEP activations and emergency winter night shelter provision.
Looking for cover in Cambridge? Contact us today, see our Cambridge area page, or read why hostel managers choose HHS Group.
