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HHS Group supplies vetted Waking Night Support Workers to homeless hostels, supported accommodation and emergency shelters across Inverness and the surrounding area, including Nairn, Dingwall, Fort William and Beauly, working with local authorities, housing associations and homelessness charities.
Key Takeaways
- HHS Group supplies vetted overnight support workers to hostels and supported housing locally.
- Every support worker is Child and Adult Enhanced DBS checked and completes CPD-accredited training plus a site-specific induction before their first shift.
- Available through ongoing Contract Cover or reactive Agency Cover, depending on whether an Inverness site needs permanent staffing or short-notice shift cover.
- Short-notice waking night cover is available for SWEP activations and emergency winter night shelter openings across the Inverness area.
Waking Night Support Worker cover across Inverness
A Waking Night Support Worker stays awake and alert throughout the shift to carry out welfare checks, respond to resident needs and observe for safeguarding concerns, keeping detailed handover notes for the day team. This is distinct from our Night Concierges, who focus on building access control rather than resident welfare and casework; many Inverness sites run both roles side by side.
We cover hostels and supported housing sites across Inverness and the wider area, including Nairn, Dingwall, Fort William and Beauly. See our Inverness area page for the full range of roles we supply locally.
Contract Cover and Agency Cover in Inverness
Some Inverness sites use our fully outsourced Contract Cover service, where we take complete responsibility for waking night staffing on an ongoing basis. For a one-off shift, sickness cover or an unexpected rota gap, our reactive Agency Cover service supplies a vetted support worker with no ongoing commitment — including short-notice cover when a Severe Weather Emergency Protocol (SWEP) is activated or an emergency winter night shelter opens locally.
Vetting, training and site-specific induction
Every member of staff we deploy in Inverness is Child and Adult Enhanced DBS checked and completes a site-specific induction before their first shift, alongside our full training package covering conflict management, safeguarding, fire safety and lone working. See the complete detail on our national Night Support Worker page and our vetting, training and safeguarding standards.
No authoritative, complete current register of Inverness homeless hostels or shelters was identified, although at least one emergency-accommodation service serving the city is directly verified through Gateway, the Highland Homeless Trust. Highland Council recorded 151 homeless presentations in the Inverness area in January–March 2026; this is a quarterly presentation measure, not a count of everyone experiencing homelessness. It’s the kind of context our Waking Night Support Workers keep in mind during welfare checks and overnight safeguarding observation.
Frequently asked questions
Do you cover Waking Night Support Workers across Inverness?
Yes — we supply vetted Waking Night Support Workers to hostels and supported housing across Inverness and the surrounding area, including Nairn, Dingwall, Fort William and Beauly. Contact us with your site details and we’ll confirm availability.
How is a Night Support Worker different from a Night Concierge?
A support worker focuses on resident welfare, safeguarding observation and casework. A Night Concierge focuses on building access, key holding and site presence. Many Inverness sites use both.
Can you provide emergency or SWEP support worker cover in Inverness?
Yes — our Agency Cover service supplies vetted support workers to Inverness sites at short notice, including SWEP activations and emergency winter night shelter provision.
Ready to arrange cover in Inverness? Contact us today, see our Inverness area page, or read why hostel managers choose HHS Group.
