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Key Takeaways Supporting a resident who has experienced a non-fatal overdose requires a calm, structured, and compassionate response that prioritises their emotional and physical well-being. By integrating trauma-informed care and harm reduction strategies, hostels can create a safer environment for recovery. Establish a structured, non-judgmental return pathway for all residents. Prioritise harm reduction tools like … Read more

Key Takeaways Supporting hostel residents struggling with hoarding require a delicate balance of safety, trust, and psychological sensitivity. Here are the core strategies to effectively manage these challenging situations: Differentiate and Assess: Always distinguish between temporary administrative clutter and clinical hoarding disorder before proposing any interventions. Prioritise Trust: Use non-judgmental, person-centred communication to keep the … Read more

Key Takeaways Creating an environment where staff feel secure enough to voice concerns is essential for the effective delivery of homeless services. Here are the core insights for leaders in the sector: Cultivating transparency starts by moving away from blame-based management. True psychological safety requires more than a friendly, superficial work culture. Reflective practice is … Read more

Here’s what we should remember when using professional curiosity in homelessness services. Key Takeaways Every resident has a different path, so we need to ask questions and listen closely to understand their needs. Our own beliefs can shape how we see and help people, so it’s important to check our attitudes often. Building trust takes … Read more

Resident disengagement in homeless services can feel like hitting a wall, but it’s rarely a simple case of not wanting help. It often stems from deeper issues. Here are some key things to remember when working with individuals who seem withdrawn or resistant: Key Takeaways Past negative experiences, especially with official services, can make it … Read more

Working in a hostel can be really rewarding, but let’s be honest, it can also be tough. We often deal with people who have been through a lot, and it’s easy to start carrying some of that weight ourselves. This isn’t just about feeling tired after a long shift; it’s about something deeper that can … Read more