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The Importance of Effective Shift Handovers in Homeless Hostels

Staff discussing handover in a hostel.

Making sure everyone gets the right support when they move between services or shifts is really important. Here are some key things to remember about good handovers in homeless hostels. Key Takeaways Always share important information clearly and safely when one staff member finishes their shift and another starts. Create a plan for handovers that … Read more

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Maintaining Professional Boundaries Without Losing Compassion in Homeless Hostels

Hostel worker gives blanket to resident with kindness.

Working in homeless hostels is really important work, but it can also be incredibly draining. We often find ourselves completely worn out, and it’s easy to forget that looking after ourselves is just as vital as looking after the people we support. This guide is about finding ways to keep ourselves going, so we can … Read more

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Preparing Hostel Residents for Independent Living: A Practical Guide for Support Staff

Hostel residents preparing for independent living with keys and luggage.

Getting ready for life on your own is a big step, and we’re here to help make that transition as smooth as possible for everyone. This guide is all about supporting residents as they move towards greater independence. We’ll look at how we can best help them build the skills and confidence they need for … Read more

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Why Trauma-Informed Training is the New Standard for Homeless Hostel Concierge Teams

Hostel staff offering support and empathy to guests.

Working in a homeless hostel involves managing high-complexity environments where residents often present with deep-seated psychological needs. At HHS Group, we understand that providing a bed is only one part of the equation; the real challenge lies in managing the frontline with a trauma-informed approach that ensures both resident safety and operational stability. Key Takeaways … Read more

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From Volunteer to Manager: Mapping Your Career Path in the UK Homeless Sector

Career progression in the UK homeless sector.

I wanted to share some thoughts on building a career in the UK homelessness sector. It’s a field I’ve found incredibly rewarding, and I’ve seen firsthand how a path can unfold, starting from the ground up. Whether you’re just beginning to think about getting involved or looking to climb the ladder, there are definite ways … Read more

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Overcoming Burnout: A Practical Guide for Frontline Homeless Hostel Staff in 2026

Frontline staff in a hostel supporting each other.

Working in a homeless hostel can be incredibly rewarding, but let’s be honest, it can also take a real toll. I’ve seen it happen to colleagues, and I’ve felt it myself – that heavy feeling of being completely drained. It’s easy to get caught up in the day-to-day demands, forgetting that looking after ourselves is … Read more

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2026/27 Budget Planning: Why Moving From “Spot Rates” to “Contracted Staffing” is the Only Way to Save 15%

Coins and banknotes illustrating financial planning and savings.

Planning for the 2026/27 budget is right around the corner, and it’s time to get serious about saving money. We’ve all seen how the costs for temporary staff can add up, especially when you’re just hiring people on a day-to-day basis. This article is going to look at why switching from those ‘spot rates’ to … Read more